Shipping policy

Margaret & Rose is committed to offering reliable and transparent delivery to customers across the United Kingdom. This policy outlines how and when your order will be delivered.

Delivery Area

We currently ship all orders exclusively within the United Kingdom. Orders placed outside the UK cannot be fulfilled at this time.

Shipping Method

For domestic deliveries, we primarily use Royal Mail to ensure safe and timely service. In some cases, we may work with other trusted couriers of similar quality.

Shipping Costs

We offer two delivery options for your convenience:

  • Premium Insured Delivery – £7.95
  • Standard Delivery – £2.97

Delivery Address

Orders are delivered to the shipping address provided during checkout. Please ensure your details are complete and correct before placing your order.

Cut-off Time

Orders placed before 22:00 (10 PM) UK time will begin processing the next business day. Orders placed after 22:00 will be processed on the following business day.

Handling Time

Our handling time is 1 to 3 business days (Monday to Friday). This includes order confirmation, careful packaging, and preparation for dispatch.

Transit Time

Once dispatched, delivery usually takes 7 to 14 business days (Monday to Friday). Times may vary depending on the courier and location within the UK.

Total Delivery Time

Most orders are delivered within 8 to 17 business days from the date of purchase.

Additional Information

  • Currency: All transactions are processed in pounds (£)
  • Tracking: You will receive an email with tracking details once your order has been dispatched
  • Uncollected Parcels: If a parcel is returned due to an incorrect address or failure to collect, return shipping costs may be charged to the customer
  • Delays: While we aim for timely delivery, external factors (weather, courier delays, peak seasons) may occasionally affect delivery times
  • Contact page for any additional questions.

Business Information

Shop Name: Margaret & Rose
Company Name: TT Media
VAT Number: FI33542869
Company Number: 3354286-9
Business Address: Kukkolankatu 11 A3, Joensuu, 80200, Finland
E-Mail: help@margaretandrose.com

Telephone Number: (+1) 408-709-3935
Customer Service: Monday to Friday between 9 a.m. and 5 p.m. (UK time)
Estimated response time: within 24 hours